Airline rules
Every ticket is subject to the airline’s fare rules, which determine whether changes or refunds are allowed and with what penalties. We inform you of those rules before issuance.
Agency service fee
[REVISAR: state whether the agency charges a service fee, whether it is refundable and in which cases]
Cancellations requested by the client
[REVISAR: the agency’s own conditions, deadlines and penalties, if any]
Changes requested by the client
[REVISAR: agency fee for handling changes, if any, in addition to the airline’s penalty and fare difference]
Flights cancelled or significantly changed by the airline
If the airline cancels or significantly changes your flight, we will help you request from the airline the alternatives or refund that apply under its rules and applicable regulations. [REVISAR: confirm wording with legal counsel]
How to request
Email us at the address shown on our contact page with your name and booking code. [REVISAR: other accepted channels]
Refund timing and method
[REVISAR: timeframe in which the agency processes refunds and whether they are returned to the original payment method] Airline processing times are outside our control.