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Despega Express

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Privacy Policy

[REVISAR] DRAFT — pending legal review before publication.

Last updated: [PENDIENTE: fecha]

Company:
[PENDIENTE: nombre legal] (Despega Express)
Address:
[PENDIENTE: dirección]
Email:
[PENDIENTE: correo]
Phone:
[PENDIENTE: teléfono]
Seller of Travel Reg. No.:
[PENDIENTE: número ST]

This policy explains what personal information Despega Express (“we”, “us”) collects, how we use it, and your rights. The responsible company’s details appear in the box above.

Information we collect

  • Contact form: name, email address, phone number (optional) and the content of your message.
  • Communications: what you share with us via WhatsApp, phone or email.
  • Information needed to issue a ticket: full name as shown on your passport, date of birth, contact details, and any information required by the airline or authorities. [REVISAR: state whether passport or other ID data is collected]
  • Payment information: [REVISAR: describe how payments are processed (cash, card, third-party processor) and whether card data is stored]

How we use it

  • To answer your inquiries and send you quotes.
  • To book and issue the travel services you request.
  • To comply with legal, accounting and tax obligations.

We do not sell or rent your personal information.

Who we share it with

Only those who need it to provide the service or as required by law:

  • Airlines, consolidators and other travel suppliers you book through us.
  • Payment and technology service providers (for example, email). [REVISAR: list providers]
  • Authorities, when required by law.

Cookies and third-party services

This website does not use cookies or analytics tools, and does not load third-party content. Links to Facebook, Instagram and WhatsApp lead to third-party services with their own policies.

Retention

We keep your information for as long as needed to provide the service and as required by applicable law. [REVISAR: retention period]

Security

We use reasonable measures to protect your information, including HTTPS encryption on this website. No system is completely secure.

Your rights

You may request access to, correction of, or deletion of your personal information by writing to the email address shown above. We will respond in accordance with applicable law.

Children

This website is not directed to children under 18. Information about minors who travel is handled only through their parent or legal guardian.

Changes to this policy

We may update this policy. The date of the last update appears at the top of this page.